Returns & Exchanges
At Lavandula Farm, we want you to be completely satisfied with your botanical beauty purchase; if you are not happy with your order, we offer a 30-day return window for most items. To maintain the integrity of our small-batch products, returned items must be in their original, unopened packaging.
Initiate Your Request
Contact our support team at hello@lavandulafarm.com within 30 days of delivery with your order number and the reason for your return.
Prepare Your Package
Carefully pack the unused items in their original shipping box or similar protective packaging to ensure they are not damaged during transit.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our farm team inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing